Manage your Consumer Driven Option postal health plan

The Consumer Driven Option is paired with a Personal Care Account (PCA) that helps pay for healthcare expenses and lowers any deductible you may have to pay.

Get to know how your PCA works

In January each year, APWU Health Plan funds your PCA based on your enrollment:
If you’re hired mid-year, the amount will be prorated.

You're covered 100% until your PCA is exhausted

Save money by staying in the network

Your PCA covers both in-network and out-of-network services. However, you can save money by staying in the network because network providers discount their fees.

APWU Health Plan covers most out-of-network services at 50% of the Plan allowance, while members pay 50%.

Earn rewards by taking steps to protect your health

Receive a $25 wellness incentive—added to your PCA—for each family member who completes:

Choose how you pay for medical claims

If you have funds available in your PCA, claims will be paid out of your PCA first. If you want to use a different pre-tax benefit account to pay your medical bills, you can turn off your PCA online. In some cases, you may have to pay the cost of the services upfront.

Pharmacy claims will always be paid out of your PCA, as long as you have funds available.

Access Consumer Driven Option tools, resources, and benefit details

Tools & links

Manage your plan and estimate the cost of healthcare ahead of time.

Prescription coverage

OptumRx manages your pharmacy benefits and offers home delivery.

Health management programs

Protect your well-being and live a healthier life, usually with no out-of-pocket costs.

Benefits & coverage

Your plan covers preventive care, medical visits, dental care, mental health, and more.

Download and access Health Plan resources

Eligible expenses

Eligible expenses include:

Net deductible

The remaining amount you have to pay once the funds in your PCA have been exhausted and before traditional health coverage begins.

Net deductible = Plan deductible – PCA

Eligible expenses

Plan deductible:

The total amount of eligible medical expenses you must meet each year before traditional health coverage begins.

Split deductible:

Under Self Plus One or Self & Family coverage, each member must meet the deductible before the Health Plan starts helping with medical bills.

Traditional health coverage:

Your benefits begin after you satisfy the Plan deductible. For most services, you pay only 15% of the cost if you use a network provider.

Out-of-pocket maximum

The most you may have to pay for covered services in a plan year. After you spend this amount on deductibles, copayments, and coinsurance for in-network care and services, the Plan pays 100% of the costs of covered benefits.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.