Benefits and coverage for your Consumer Driven Option postal plan

The Consumer Driven Option is a proactive alternative to conventional healthcare, paired with a Health Plan-funded Personal Care Account (PCA) that helps pay for medical expenses.

Use your PCA to pay for

100% coverage for in-network services

Your PCA covers 100% of all covered healthcare expenses

In January each year, APWU Health Plan funds a PCA you can use for covered medical services. You’re covered 100% until your PCA is exhausted.

Get to know how your PCA works and how it can decrease your plan deductible and out-of-pocket expenses.

Self

$1,200 — APWU Health Plan contribution

Self Plus One / Self & Family

$2,400 — APWU Health Plan contribution

2025 Consumer Driven Option coverage

2025 BENEFITS

In-network you pay

Preventive care
Well-child care, immunizations, adult routine exams, preventive screenings $0 — No PCA used
Receive a $25 wellness incentive for each family member who completes an annual physical exam, mammogram, or cervical cancer screening
Medical visits
Office, specialist, & Virtual Visits 15% of Plan allowance (Plan allowance: The maximum amount a plan will pay for a covered healthcare service
Dental care
Save 20% – 50% on most procedures at dentists in the Careington Dental Discount Network
Maternity 
Complete maternity care, including prenatal, delivery, postnatal and initial exam of newborn covered under family enrollment  $0 — No PCA used
Medical food formulas are covered to treat phenylketonuria (PKU) and other inborn errors of metabolism  15% of Plan allowance
Hospital/facility care 
Diagnostic tests or imaging  15% of Plan allowance
Outpatient surgery 15% of Plan allowance
Inpatient surgery 15% of Plan allowance
Cancer Center of Excellence 10% of Plan allowance
Infertility treatment
Diagnostic and treatment services  15% of Plan allowance
Gender affirming care 
Gender dysphoria therapy and gender affirming surgery  15% of Plan allowance
Emergency care  
Accidental injury (within 72 hours)  15% of Plan allowance
Urgent care  15% of Plan allowance
Emergency room  15% of Plan allowance
Ambulance  15% of Plan allowance
Air Ambulance  15% of Plan allowance
Hearing services 
Diagnostic hearing tests  15% every 2 years
Hearing aids  All charges in excess of $1,500 (every 3 years, no deductible applied)
Mental health/substance use 
Office visits  15% of Plan allowance
Outpatient treatment  15% of Plan allowance
Diagnostics, inpatient and outpatient service  15% of Plan allowance
Virtual Behavioral Health Care 15% of Plan allowance
Alternate care
Chiropractic care 15% of Plan allowance (24 visits per year)
Acupuncture 15% of Plan allowance
Physical, occupational and speech therapy  15% of Plan allowance (up to 60 visits per year)
Prescription coverage
Network retail

Tier 1/Tier 2
Lower cost/Mid-range cost
25%, min. $15 and max. per Rx of $200 for a 30-day supply, $400 for a 60-day supply, $600 for a 90-day supply
Tier 3
Highest cost
40%, min. $15 and max. per Rx of $300 for a 30-day supply, $600 for a 60-day supply, $900 for a 90-day supply
Network home delivery

Tier 1/Tier 2
Lower cost/Mid-range cost
25%, min. $10 and max. per Rx of $200 for a 30-day supply, $400 for a 60-day supply, $600 for a 90-day supply
Tier 3
Highest cost
40%, min. $10 and max. per Rx of $300 for a 30-day supply, $600 for a 60-day supply, $900 for a 90-day supply

Take advantage of added benefits for Consumer Driven Option members

Download and access Health Plan resources

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.