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Our thoughts go out to all those affected by Tropical Cyclone Nine in Florida, the Bridge Fire in California, the Davis Fire in Nevada, and Hurricane Francine in Louisiana. Please know that your Health Plan is here for you and has implemented the following changes to your coverage.
Our priority is making sure you have immediate and easy access to the care you need
In compliance with CMS provisions, we have taken the following actions as part of our commitment to helping Group Retiree members, customers, care providers, and employees in the following areas:
- Florida: Alachua, Bay, Bradford, Calhoun, Charlotte, Citrus, Collier, Columbia, Dixie, Escambia, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hernando, Hillsborough, Holmes, Jackson, Jefferson, Lafayette, Lee, Leon, Levy, Liberty, Madison, Manatee, Marion, Monroe, Okaloosa, Pasco, Pinellas, Santa Rosa, Sarasota, Sumter, Suwannee, Taylor, Union, Wakulla, Walton, Washington
- Los Angeles and San Bernardino, California
- Washoe County, Nevada
- The state of Louisiana
We will continue to review the need to offer this support.
Access to care
Members who may have been displaced from their homes or whose network provider or medical facility is inaccessible can access care anywhere, as needed, and it will be covered at their in-network benefit level.
Prescription medications
Members who need help obtaining early prescription refills may work with their pharmacy who can obtain an override on their behalf, or they can contact the Customer Care number on the back of their ID card.
For mail-order delivery service to affected areas or any other questions related to their prescriptions, members can contact the pharmacy number on the back of their ID card and discuss their situation for assistance, obtaining a local supply, if necessary, and more.
Additional assistance
Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.
If you have misplaced your medical ID card, call:
1-866-633-24468 am – 8 pm (local time)
Monday – Friday
To request a new ID card and print a temporary ID card to use while waiting for your new ID card to arrive, visit retiree.uhc.com.
Free help line offers emotional support resources
The Optum Support Line, a toll-free emotional support help line, is available free of charge and open to anyone. The line also offers referrals to community resources.
Optum Support Line
1-866-447-3573
Monday – Friday
8 am – 8 pm CT
Along with the toll-free help line, Live and Work Well offers emotional support resources and information online.
Live and Work Well(external link)