APWU Health Plan FAQ

APWU Health Plan has been offering affordable, comprehensive coverage to postal workers, federal employees, and retirees since 1960. We’re here to help you choose a plan that’s right for you and make the most of your benefits.

If you can’t find an answer to your question, contact us to speak with a customer service representative:

Monday – Friday, 8:30 am – 6:30 pm ET
Displaying FAQs for Prescriptions

The Consumer Driven Option pharmacy benefit is provided by OptumRx, a UnitedHealth Group company offering high quality pharmacy benefit services. The OptumRx network includes more than 64,000 retail pharmacies, including all large national chains, many local community pharmacies, and OptumRx Home Delivery. 

You can be confident that your prescription claims will be processed quickly and accurately. You will also enjoy additional advantages, such as an easy online experience, option to set up mobile text refill reminders, and superior customer service. 

At Accredo, your High Option specialty pharmacy, taking care of you is our focus. You might be newly diagnosed and beginning with a specialty medication, or you might just be new to Accredo. Either way, our specialty-trained pharmacists, nurses, pharmacy techs, and patient care advocates understand chronic and complex conditions. We’re here to help you navigate this journey. 

To manage your medications how you want, when you want, visit Accredo or download the Accredo mobile app from your mobile device’s app store. You can order available refills, check order status, view medication history, and much more. 

Your Accredo team works with your doctor to manage your overall medication therapy and make your path as smooth as possible throughout treatment. 

To help you stay healthy, you can receive vaccinations covered by your prescription plan at a participating retail pharmacy. Certain age restrictions may apply; please refer to your plan details. 

Call your local pharmacy to: 

  • Ask your pharmacist which vaccines are right for you 
  • Find out if your pharmacist can administer the recommended vaccinations 
  • Learn which vaccinations are covered by your plan 

Don’t forget to present your member ID card to the pharmacist. 

The following vaccines are available from pharmacists at participating retail pharmacies: 

  • COVID-19 
  • Hepatitis 
  • Pneumonia 
  • Flu (seasonal influenza) 
  • Respiratory syncytial virus (RSV) 
  • Human papillomavirus (HPV) 
  • Shingles/zoster 
  • Tetanus, diphtheria, pertussis 
  • Meningitis 
  • Childhood vaccines (MMR, etc.) 

Please refer to your plan specifications for additional details on the coverage of vaccines at $0 copay. 

Talk with your doctor about getting the help you need to quit tobacco. 

Under the Affordable Care Act, your prescription plan covers several types of treatments that are approved by the U.S. Food and Drug Administration (FDA). 

Nicotine-replacement therapies (NRT)—such as the patch, gum, spray or inhaler—are proven effective at helping people quit tobacco use. The success rate is significantly better when two types of NRTs are used. 

Medications recommended and covered with $0 copay include: 

  • Nicotine patch* 
  • Nicotine gum, lozenges* 
  • Nicotine nasal spray 
  • Nicotine inhaler 
  • Bupropion SR 150mg tablets 
  • Varenicline tablets 
* Over-the-counter medication. Coverage limitations may apply; refer to your plan specifications for details. 

Your prescription plan covers contraceptives at no cost to you. 

Under the Affordable Care Act, your plan covers contraceptive medications and medical devices approved by the U.S. Food and Drug Administration. There are many contraceptive options available to you that can help prevent pregnancy, including:1 

  • Medication taken by mouth (“the pill”) 
  • Diaphragm 
  • Emergency contraceptives 
  • Shot/injection 
  • Over-the-counter methods 
  • Skin patch 
  • Implantable rod 
  • Vaginal ring 
  • Intrauterine systems (“IUD”) 
  • Cervical cap 

Consult with your health care provider to ensure you are using the contraception method most appropriate for you, your body and your future. 

For more information about contraception benefits, visit the website of the Office of Personnel Management (OPM): 

OPM Contraceptive Coverage 

Contact OPM  

1 The success rate of contraceptive methods varies, depending on the specific medication or device used. 

Express Scripts Patient Assurance® Program Participating Drugs on the National Preferred Formulary 

PLEASE NOTE: This list is subject to change. Not all of the drugs listed are covered by all prescription plans; check your benefit materials for the specific drugs covered for your prescription plan. This list is effective beginning January 1, 2024. 

Prior to filling any prescription and for additional information about your prescription coverage, register or log in to express-scripts.com

  • FARXIGA® 
  • GLYXAMBI® 
  • HUMALOG® 
  • HUMALOG® KWIKPEN 
  • HUMALOG® MIX 
  • HUMULIN® 
  • HUMULIN® KWIKPEN 
  • HUMULIN® N 
  • HUMULIN® N KWIKPEN 
  • HUMULIN® R 
  • HUMULIN® R KWIKPEN 
  • JARDIANCE® 
  • LYUMJEV™ 
  • LYUMJEV™ KWIKPEN 
  • SEMGLEE® 
  • SYNJARDY® 
  • SYNJARDY® XR 
  • TRIJARDY® XR 
  • TRULICITY® 
  • XIGDUO XR 

All trademarks are the property of their respective owners. 

Whether you use your express-scripts.com account or the Express Scripts mobile app, it’s simple and convenient to enroll in home delivery to get your 90-day prescriptions shipped right to your door. 

Fill a new prescription 

Contact your doctor to request a 90-day prescription that can be e-prescribed directly to Express Scripts home delivery. 

Or, print a form by selecting Forms from the menu under Benefits. Print the home delivery form and follow the mailing instructions. 

Or, call Express Scripts at 1-800-841-2734 or 1-800-759-1089 (TTY), and we’ll contact your doctor for you. 

Please allow 10 to 14 days for your first prescription order to be shipped. 

Transfer a retail prescription to home delivery 

Select Add to Cart for eligible prescriptions and check out. We’ll contact your provider on your behalf and take care of the rest. Check Order Status to track your order. 

Refill and renew prescriptions 

Select Add to Cart for eligible prescriptions and check out. We’ll contact your provider on your behalf, if renewals are included, and take care of the rest. 

Yes, create an account on express-scripts.com or download the Express Scripts mobile app for free from your mobile device’s app store. Registering is safe and simple, and your information is secure and confidential. Please have your member ID number or SSN available. 

Once you create an account, you can: 

  • Check your order status 
  • Refill and renew prescriptions 
  • Find your nearest preferred pharmacy 
  • View and print member ID cards 
  • Enroll eligible prescriptions in automatic refill 
  • Set reminders to take your medication 
  • Enroll in home delivery 

The Express Scripts mobile app is available for iPhone®, iPad®, and Android™ mobile devices. 

The High Option prescription drug plan includes access to nearly 64,000 pharmacies that belong to the Express Scripts network, along with home delivery options in all 50 states. The pharmacies discount their charges and bill the Health Plan automatically for members. 

The convenient mail order program is ideal for members with long-term prescriptions. Both programs offer no deductible and low copayments. 

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.