To check the progress of a pending claim, please submit a claim status inquiry, and we will respond within 48 hours.
Answers to frequently asked questions
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APWU Health Plan has been offering affordable, comprehensive coverage to postal workers, federal employees, and retirees since 1960. We’re here to help you choose a plan that’s right for you and make the most of your benefits.
If you can’t find an answer to your question, contact us to speak with a customer service representative:
Monday – Friday, 8:30 am – 6:30 pm ET
To check the progress of a pending claim, please submit a claim status inquiry, and we will respond within 48 hours.
If you have difficulty submitting a claim online, you can order claim forms to be sent to you by postal mail.
Please submit a prescription drug claim form to request payment for covered services under your High Option plan.
Please submit a dental claim form to request payment for covered services under your High Option plan.
Please submit a health insurance claim form to request payment for covered services under your High Option plan.
Form 1095-B includes information about your health coverage, such as who was covered and the months when the coverage was in effect.
To request a copy of your 1095-B tax form, use one of the following methods:
1. Email the Health Plan at custserv@apwuhp.com.
2. Send your request in writing to:
APWU Health Plan
Attention 1095-B
P.O. Box 1358
Glen Burnie, MD 21061-1358
3. Contact the Health Plan by phone at 1-800-222-APWU.
For email or written requests, please include the following information:
If you live in California, the District of Columbia, Massachusetts, New Jersey, Rhode Island, or Vermont, the Health Plan will mail you a hard copy of form 1095-B for your tax return.
If you live in another state, form 1095-B is no longer required as part of filing your tax return.
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APWU Health Plan Holiday Office Hours
The Health Plan will be closed on Wednesday, January 1. We will reopen at 8:30 a.m. ET on Thursday, January 2.
Manage your High Option or Consumer Driven Option health plan 24/7 with your postal member portal or federal member portal.