APWU Health Plan FAQ

APWU Health Plan has been offering affordable, comprehensive coverage to postal workers, federal employees, and retirees since 1960. We’re here to help you choose a plan that’s right for you and make the most of your benefits.

If you can’t find an answer to your question, contact us to speak with a customer service representative:

1-800-222-2798  | 1-800-622-2511 (TTY)

Monday – Friday, 8:30 am – 6:30 pm ET

Displaying FAQs for Forms

To check the progress of a pending claim, please submit a claim status inquiry, and we will respond within 48 hours. 

If you have difficulty submitting a claim online, you can order claim forms to be sent to you by postal mail. 

Please submit a prescription drug claim form to request payment for covered services under your High Option plan. 

Please submit a dental claim form to request payment for covered services under your High Option plan. 

Please submit a health insurance claim form to request payment for covered services under your High Option plan. 

Form 1095-B includes information about your health coverage, such as who was covered and the months when the coverage was in effect. 

To request a copy of your 1095-B tax form, use one of the following methods: 

1. Email the Health Plan at custserv@apwuhp.com

2. Send your request in writing to: 

APWU Health Plan 
Attention 1095-B 
P.O. Box 1358 
Glen Burnie, MD 21061-1358 

3. Contact the Health Plan by phone at 1-800-222-APWU

For email or written requests, please include the following information: 

  • Your full name 
  • Member ID 
  • Date of birth 
  • Email address 
  • Home address 
  • Whether you would prefer to receive the 1095-B by email or hard copy mailed to the home address indicated 

If you live in California, the District of Columbia, Massachusetts, New Jersey, Rhode Island, or Vermont, the Health Plan will mail you a hard copy of form 1095-B for your tax return. 

If you live in another state, form 1095-B is no longer required as part of filing your tax return. 

APWU Health Plan Holiday Office Hours

The Health Plan will be closed on Wednesday, January 1. We will reopen at 8:30 a.m. ET on Thursday, January 2.

Manage your High Option or Consumer Driven Option health plan 24/7 with your postal member portal or federal member portal.