APWU Health Plan FAQ

APWU Health Plan has been offering affordable, comprehensive coverage to postal workers, federal employees, and retirees since 1960. We’re here to help you choose a plan that’s right for you and make the most of your benefits.

If you can’t find an answer to your question, contact us to speak with a customer service representative:

Monday – Friday, 8:30 am – 6:30 pm ET
Displaying FAQs for Consumer Driven Option

High Option 

For questions about the High Option, contact APWU Health Plan to speak with a customer service representative: 

1-800-PIC-APWU (Open Season) 

1-800-222-APWU (2798) 

1-800-622-2511 (TTY) 

8:30 am – 6:30 pm ET, Monday – Friday 

If the Health Plan is experiencing a high call volume, you can schedule a call back, 9 am – 6:30 pm ET, Monday – Friday. 

Consumer Driven Option 

For questions about the Consumer Driven Option, contact UnitedHealthcare: 

1-855-808-3003 

whyuhc.com/apwuhp 

Medicare Advantage 

To find out if you’re eligible to enroll in the Medicare Advantage plan, call: 

1-855-383-8793 

711 (TTY) 

8 a.m. – 8 p.m. CT, Monday – Friday 

Medicare 

For questions about Medicare, contact the OPM Postal Enrollment Retirement Call Center: 

1-844-451-1261 

OPM Retirement Center 

APWU Health Plan is open to all eligible postal employees and retirees, eligible federal employees and retirees, and their family members.

If an employee, retiree, surviving spouse, or child is eligible to enroll in the PSHB Program or FEHB Program, that person is eligible to join APWU Health Plan. 

  • Most USPS employees who are eligible to enroll in the PSHB Program may become members of an APWU Health Plan. 
  • Non-career postal support employees (PSEs) have access to the PSHB Program and can enroll in the Consumer Driven Option plan. 
  • All active Postal Service employees who are in the APWU bargaining unit must become dues-paying members of the APWU, except where exempt by law. You will be billed directly by the union after you enroll in your health plan. 
  • Postal Service employees in non-APWU bargaining units (including letter carriers, mail handlers, and rural carriers) may enroll in an APWU Health Plan by becoming an associate member of the union for only $35. 

Yes. As a national preferred provider organization (PPO), APWU Health Plan offers both a fee-for-service High Option plan and a Consumer Driven Option plan. Both options are open to all employees and retirees covered under the Postal Service Health Benefits (PSHB) Program. 

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.