APWU Health Plan FAQ

APWU Health Plan has been offering affordable, comprehensive coverage to postal workers, federal employees, and retirees since 1960. We’re here to help you choose a plan that’s right for you and make the most of your benefits.

If you can’t find an answer to your question, contact us to speak with a customer service representative:

Monday – Friday, 8:30 am – 6:30 pm ET
Displaying FAQs for Consumer Driven Option

If you or your spouse are employed and have APWU Health Plan, the Health Plan is your primary coverage and Medicare is secondary. If both you and your spouse are retired, Medicare is your primary coverage and APWU Health Plan is secondary. 

Part A (hospital insurance) 

In general, if you have Part A as your primary insurance, you do not need to get precertification for a hospital stay. However, a stay must be precertified prior to the 90th day of confinement in a benefit period. 

Part B (medical coverage) 

With Part B, Medicare pays first, and APWU Health Plan pays second. When Medicare is primary and you have the High Option, most of your medical expenses are covered 100% because your deductible and coinsurance are waived for covered services. With the Consumer Driven Option, deductibles and coinsurance are not waived, but you can use your PCA to be reimbursed for your Part B premiums. 

Medicare participating doctors and suppliers 

Medicare usually pays 80% for covered services after you satisfy the Part B annual deductible. As long as services represent a covered benefit, the High Option pays the Part B deductible and the 20% coinsurance, which means you’re covered 100%. With the Consumer Driven Option, if you have benefit dollars in your Personal Care Account, the Medicare deductible and coinsurance will be paid. 

Part D 

Prescription drug program (PDP) 

As a retiree covered under the Postal Service Health Benefits (PSHB) Program or Federal Employees Health Benefits (FEHB) Program, you will be automatically enrolled in our Part D prescription drug program (PDP). 

The Medicare PDP is not available to retirees covered under the FEHB Program who enroll in the Consumer Driven Option.

Use these FEHB codes when you enroll in APWU Health Plan: 

High Option 

  • Self — FEHB enrollment code 471 
  • Self Plus One — FEHB enrollment code 473 
  • Self & Family — FEHB enrollment code 472 

Consumer Driven Option 

  • Self — FEHB enrollment code 474 
  • Self Plus One — FEHB enrollment code 476 
  • Self & Family — FEHB enrollment code 475 

Yes. As a national preferred provider organization (PPO), APWU Health Plan offers both a fee-for-service High Option plan and a Consumer Driven Option plan. Both options are open to all employees and retirees covered under the Federal Employees Health Benefits (FEHB) Program. 

Use the FEHB plan comparison tool to view your options for health insurance coverage. 

APWU Health Plan offers both a fee-for-service High Option and a Consumer Driven Option. 

Many members use mail service for the convenience, safety, and savings. Medications are delivered directly to your home, which means fewer trips to the pharmacy, and you will receive a 3-month supply, which may save you money. 

Registered pharmacists are available to answer questions 24 hours a day, 7 days a week. And you can feel confident in OptumRx’s 99.99% mail service accuracy rate. All prescriptions go through multiple checks by licensed pharmacists and technicians, and are screened for potential harmful interactions with other medications on file. 

To learn more about mail service, log in to your myuhc.com member portal and visit the pharmacy section. 

New and transferred prescription orders are delivered by standard U.S. mail and will arrive around 10 business days from the date OptumRx receives the order. Refills are sent the same way and normally arrive within 7 business days of OptumRx receiving your order. 

If you have an email address on file, you can expect to receive an email when your prescription ships. If you don’t have an email address on file, you’ll receive a phone call. 

Log in to your myuhc.com member portal to view and manage information for dependents under the age of 13. 

In order to protect the privacy and personal health information of our members, OptumRx has adopted a process for you to request permission to access your dependent(s) or spouse’s prescription information. For more information, call 1-855-808-3003

Yes, you can access your prescription and mail service information online. Just log in to your myuhc.com member portal and visit the pharmacy section. You can quickly view your medications, check status, and refill mail service prescriptions. 

The OptumRx network includes more than 64,000 retail pharmacies, including all large national chains, many local, community pharmacies, and the OptumRx Home Delivery. 

To search for a network pharmacy near you, log in to your myuhc.com member portal and visit the pharmacy section. Or call 1-855-808-3003

The Consumer Driven Option pharmacy benefit is provided by OptumRx, a UnitedHealth Group company offering high quality pharmacy benefit services. The OptumRx network includes more than 64,000 retail pharmacies, including all large national chains, many local community pharmacies, and OptumRx Home Delivery. 

You can be confident that your prescription claims will be processed quickly and accurately. You will also enjoy additional advantages, such as an easy online experience, option to set up mobile text refill reminders, and superior customer service. 

APWU Health Plan is committed to safeguarding your privacy online. In general, you can visit our website without revealing any personal information about yourself. At times, we may ask you for personal information if it is necessary to help you in selecting appropriate services offered by APWU Health Plan. All information is provided voluntarily and explicitly by visitors to the site. 

The Health Plan’s online access to membership details and claims history for High Option members—myapwuhp—is secure and protected and meets all federal requirements for privacy and security. Access is available only when you register and enter your user ID and password. 

The email facilities at our site do not provide a means for completely secure and private communication between us. Your email, like most non-encrypted internet email communications, may be accessed and viewed without your knowledge or permission while in transit to us. If you consider the information you are communicating to be confidential and you wish to keep it private, please do not use email. Instead, call us at 1-800-222-APWU (2798) or, if you are a current member, at the number listed on the back of your identification card. 

Please note that email sent to us will be shared with our customer service representatives or the staff members who are best able to address your questions. Once we have responded to your communication, it may be discarded or archived, depending on the nature of the inquiry. 

The APWU Health Plan website gathers routine usage information, such as how many people visit the site, the pages visited, and the length of time a visitor spends on the site. This information is collected on an anonymous basis, which means no personal identifiable information is associated with the data. This data helps us to improve the site content and overall usefulness for visitors. 

The site contains hypertext links to other websites. APWU Health Plan has no control over the content or the availability of these sites and assumes no responsibility for the privacy practices of such websites. These links are provided for convenience and reference purposes only. Therefore, we are not liable for any information or materials contained in them. 

Precertification—sometimes called prior authorization—is a process that requires physicians and healthcare providers to obtain advanced approval from the Health Plan before delivering a specific service to the patient to qualify for payment coverage. 

High Option members need prior approval for certain services 

Before having certain types of medical care or services, you will need to get precertification. It’s important that you understand when precertification is needed to keep your benefits from being reduced. 

Examples of services that require precertification include: 

  • Inpatient hospital admission 
  • Organ transplantation 
  • Surgery that can be considered cosmetic 
  • Durable medical equipment 
  • Genetic testing 
  • Inpatient residential treatment center admission 
  • Skilled nursing facility admission 
  • Outpatient radiology services, including CT/CAT, MRI, MRA, and PET scans 
  • Mental health and substance use disorder inpatient treatment 
  • Other services as outlined in the Plan brochure (see Section 3: How you get care

How to request precertification or prior approval 

At least two business days before admission or services requiring prior authorization are rendered, you, your representative, your physician, or your hospital must call UnitedHealthcare. This number is available 24 hours a day: 

UnitedHealthcare: 1-866-569-2064 

Consumer Driven Option members need prior approval for certain services 

Before having certain types of medical care or services, you will need to get either prior approval or precertification. It’s important that you understand when prior approval or precertification are needed to keep your benefits from being reduced. 

Examples of services that require precertification include: 

  • Inpatient hospital admission 
  • Organ transplantation 
  • Surgery that can be considered cosmetic 
  • Durable medical equipment 
  • Genetic testing 
  • Other services as outlined in the Plan brochure (see Section 3: How you get care

How to request precertification or prior approval 

You, your representative, your physician, or your hospital must call UnitedHealthcare at least 2 business days before admission or services requiring prior authorization are rendered: 

UnitedHealthcare: 1-855-808-3003 

For mental health and substance use disorder inpatient treatment, your doctor or your hospital must call UnitedHealthcare Behavioral Health Solutions at least 2 business days before admission or services requiring prior authorization. This number is available 24 hours a day: 

UHC Behavioral Health Solutions: 1-855-808-3003 

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.