Postal health plan benefits at a glance

APWU Health Plan offers a fee-for-service High Option and a Consumer Driven Option paired with a Personal Care Account. Explore coverage details and health benefits for employees and retirees covered under the Postal Service Health Benefits (PSHB) Program.

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HIGH OPTION

Premiums

CONSUMER DRIVEN OPTION

Benefits at a glance

BENEFITS
HIGH OPTION
CONSUMER DRIVEN OPTION
BENEFITS
HIGH OPTION
In-network 
CONSUMER DRIVEN OPTION
In-network
Medical visits
Office and specialists visits $25 copay (no deductible applied)  15% of Plan allowance (Plan allowance: The maximum amount a plan will pay for a covered healthcare service) 
24/7 Virtual Visits with Teladoc® $0 copay for the first 2 visits $10 copay (no deductible applied)
Preventive care
Well-child $0 $0 — No PCA used. Receive a $25 wellness incentive for each family member who completes an annual physical exam, mammogram, or cervical cancer screening
Childhood immunizations
Annual adult routine exams 
Adult immunizations
Preventive screenings 
Dental care
Routine dental 30% of Plan allowance (no deductible applied)  Save 20% – 50% on most procedures at dentists in the Careington Dental Discount Network
Diabetes care
Generic oral medication, formulary blood glucose test strips and lancets (used to reduce blood sugar)  $0 through mail-order  See Prescription coverage details
Insulin $25 for certain insulin
See Prescription coverage details
See Prescription coverage details
Maternity 
Complete maternity care, including prenatal, delivery, postnatal and initial exam of newborn covered under family enrollment  $0 $0 — No PCA used 
Medical food formulas are covered to treat phenylketonuria (PKU) and other inborn errors of metabolism  15% of Plan allowance 15% of Plan allowance 
Hospital/facility care 
Diagnostic tests or imaging  15% ($0 for covered blood work performed at LabCorp and Quest Diagnostics)  15% of Plan allowance 
Outpatient surgery 15% of Plan allowance 15% of Plan allowance 
Inpatient surgery 15% of Plan allowance 15% of Plan allowance 
Cancer Center of Excellence 5% of Plan allowance 10% of Plan allowance 
Infertility treatment
Diagnostic and treatment services  15% of Plan allowance 15% of Plan allowance 
Gender affirming care 
Gender dysphoria therapy and gender affirming surgery  15% of Plan allowance 15% of Plan allowance 
Emergency care  
Accidental injury (within 72 hours)  $0 outpatient 15% of Plan allowance 
Urgent care  $30 copay (no deductible applied) 
Emergency room  15% of Plan allowance
Ambulance  15% (no deductible applied) 
Hearing services 
Diagnostic hearing tests  15% every 2 years 15% every 2 years
Hearing aids  All charges in excess of $1,500 (every 3 years, no deductible applied)  All charges in excess of $1,500 (every 3 years, no deductible applied) 
Mental health/substance use 
Office visits  $25 copay (no deductible applied)  15% of Plan allowance 
Outpatient treatment  15% of Plan allowance
Diagnostics, inpatient and outpatient service  15% of Plan allowance
Alternate care
Chiropractic care $25 copay for up to 24 visits per year (no deductible applied)  15% of Plan allowance for up to 24 visits per year 
Acupuncture $25 copay for up to 26 visits per year (no deductible applied)  15% of Plan allowance
Physical, occupational and speech therapy  15% of Plan allowance for up to 60 visits per year 15% of Plan allowance for up to 60 visits per year
Prescription drugs
Retail prescription (30-day supply) $10 for Tier 1 drugs, 25% for Tier 2 drugs, max $200 per Rx, 45% for Tier 3 drugs, max $300 per Rx
(no deductible applies)
25% for Tier 1 or Tier 2 drugs, $200 maximum per Rx for 30-day supply, 40% for Tier 3 drugs,$300 maximum per Rx for 30-day supply
Mail-order prescription (90-day supply) $20 for Tier 1, 25% for Tier 2 drugs, max $300 per Rx, 45% for Tier 3 drugs, max $500 per Rx
(no deductible applies)
25% for Tier 1 or Tier 2 drugs, $400 maximum per Rx for 60-day supply, $600 maximum for 90-day supply, 40% for Tier 3 drugs, $300 maximum per Rx for 30-day supply, $600 maximum per Rx for 60-day supply, $900 maximum per Rx for 90-day supply

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Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.