Policies and forms for your health plan

Access the forms, medical policies, and privacy policies you need to make the most of your APWU Health Plan benefits.

Member policies and forms

Member forms

Contact Us

Get answers to questions about your health plan.

Order Health Plan Brochures by Mail

Request copies of Plan brochures and flyers.

Request a Copy of Your 1095-B

The tax form includes important information about your health coverage.

Add a Dependent to Your Plan

Learn how to add an adult child to your High Option plan.

Post-enrollment Questionnaire

Please complete our form after you enroll in APWU Health Plan.

Coverage Inquiry for Members

Request information about your coverage with APWU Health Plan.

Change Your Address

Update your mailing address for your High Option or Consumer Driven Option plan.

Member claim forms

Send a Claim Status Inquiry

Ask a question about your APWU Health Plan insurance claim.

Prescription Drug Claim Form

Request payment for covered medications under your High Option plan.

Dental Claim Form

Request payment for covered dental services under your High Option plan.

Medical Claim Form

Request payment for covered medical services under your High Option plan.

Order Claim Forms

Request to receive Health Plan claim forms by postal mail.

Deemed Exhaustion Appeal

Ask us to reconsider our claim decision or appeal to OPM.

Medical policies

Bariatric Surgery Medical Policy

Review coverage details for a surgical procedure used to manage obesity.

Infertility Medical Policy

Review coverage details for services to diagnosis and treat infertility.

Gender Dysphoria Treatment Medical Policy

Services address a mismatch between a person’s biological sex and gender identity.

Health Plan policies

UnitedHealthcare Nondiscrimination, Languages, and Accessibility Notice

Privacy Policy

Review how we collect and handle your personal information.

Notice of Privacy Practices

Review how we may use and disclose your personal health information.

Member Rights and Responsibilities Statement

Review your rights and responsibilities as a member of APWU Health Plan.

HIPAA privacy forms

Request for Restriction

Limit the information we disclose about you for medical treatment.

Confidential Communications

Choose how you receive messages about your protected health information.

Accounting of Disclosures of Protected Health Information

Understand when and where APWU Health Plan has shared your PHI.

Request to Access PHI

Obtain copies of your protected health information from APWU Health Plan.

Designation of Personal Representative

Authorize a person to act on your behalf in making healthcare decisions.

Authorization for Release of Protected Health Information

Allow a designated individual to have access to your PHI.

Enrollment forms

PS Form 8202: Pre-tax Election/Waiver

Begin or waive pre-tax treatment of your contributions toward your premiums.

PS Form 8141: Sufficient Earnings Requirement 

Verify that your earnings will cover the withholding of your health plan premiums.

PostalEASE Worksheet

Enroll in your health benefits, change your enrollment, or cancel your enrollment.

Health Benefits Election Form (OPM2809)

Complete this form if you are an annuitant or former spouse of an annuitant.

Health Benefits Election Form (SF2809)

Complete this form if you are an employee eligible to enroll in health benefits.

Employee Cost Acknowledgement Form

Review OPM enrollment guidelines for non-career postal employees.

Questions about our health plans, benefits, or claims? We're here to help.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.