- Home
- 2025 Plans(external link)
-
High Option 2024
Consumer Driven Option 2024
- PSHB Program
-
High Option
Consumer Driven Option
All Members
- Change your address
- Order Claim Forms
- Form 1095-B
- Health Risk Assessments
- HIPAA Privacy Forms
- Notice of Privacy Practices
- Advance Directives
- Complaints and Grievances
- Member Rights and Responsibilities Statement
- Coordination of Benefits
- Surprise Billing Notice
- APW-ABA(external link)
- FSA Feds(external link)
- OPM.gov(external link)
- PostalEase(external link)
Customer service
Speak with a person
To speak with a customer service representative, call:
1-800-222-APWU (2798)
or
1-800-622-2511
(TTY)
8:30 am - 6:30 pm ET
Monday - Friday
You can schedule a call back 9 am - 6:30 pm ET, Monday - Friday.
Serve yourself
Check claims status and get benefits information.
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Send an email message
Send Claim Status Inquiry
Eligibility and verification
Call for verification
To determine your coverage,
call 1-800-222-APWU (2798).
Get coverage information
Submit a Coverage Information Form
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Call
Customer Service at
1-800-222-APWU (2798)
8:30 am - 6:30 pm ET
Monday - Friday
Claims
File a claim.
Access claim forms
Order claim forms by mail
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Mail claims
Refer to your Member ID card for the correct mailing address.
Do not fax claims.
Appeal claims
Section 3 and 7 of your Plan brochure explain how to file a claim. Section 8 explains your rights to ask us to reconsider our claim decision.
See Details
Pharmacy
Find a pharmacy.
Call
Express Scripts
1-800-841-2734
or
1-800-759-1089
(TTY)
8 am - midnight ET
Monday - Friday
8 am - 6 pm ET Saturday
Emergency pharmacy consultation 24/7
Visit Pharmacy website
24-hour nurse line
Talk with a nurse by phone.
Nurse advisory service
1-866-873-8738
Voluntary and confidential.
Address change
Let us know if you've moved.
Change your address
Please fill out all fields.
Change of Address Form
Add dependent
Add an adult child up to
age 26.
Get information
Read adult child overview and rules.
Coverage of Adult Children