Grow your career at APWU Health Plan

APWU Health Plan is a great place to work. We offer a competitive salary, health insurance—including dental and vision—401(k), generous vacation leave, and tuition reimbursement.

The APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a Data and Reporting Analyst to join our Compliance Department.

The Data and Reporting Analyst is responsible for supporting the APWU Health Plan compliance duties to comply with applicable laws, regulations and accreditation standards.

PRIMARY ACCOUNTABILITIES:

  • Collect and analyze data and records as needed for ongoing reviews and reports.
  • Participate in meetings with staff and vendors.
  • Conduct activities required to prepare for audits.
  • Coordinate the policy review process for accreditation and quality performance measurements.
  • Compile the meeting materials and draft the meeting minutes for the Quality Improvement Committee.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • Bachelor degree in Information Technology, Statistics and Analytics, Business Administration or a related field.
  • A minimum of 2-3 years’ in developing analytical reports and project management is preferred.
  • Knowledge of Health Equity and HEDIS is desired.
  • Ability to prioritize and manage multiple projects in accordance with the priorities set by the Compliance Department leadership.
  • Proven track record of effectively and productively working with varied levels of personnel including with external vendors and business organizations both individually and in a group setting.
  • Strong communication skills are required. The incumbent must demonstrate skillful communication verbally and in writing to successfully interact with internal and external personnel with different levels of responsibility.
  • Demonstrated proficiency with Microsoft Office 365 including Excel, PowerPoint, Outlook, SharePoint and Word.

To apply

EOE M/F/D/V; Drug-Free Employer

The APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a HIPAA Compliance Specialist to join our Compliance Department.

The HIPAA Compliance Specialist is responsible supporting the efforts of the APWU Health Plan to comply with applicable laws, regulations and accreditation standards.

PRIMARY ACCOUNTABILITIES:

  • Notify the Senior Program Manager Accreditation and HIPAA Privacy Compliance management whenever policies and procedures relating to security, confidentiality, and privacy are not being followed.
  • Assist in developing training modules with staff in Compliance, Human Resources and Operations for handling confidential data and privacy of individually identifiable health information.
  • Collect data and records for reporting.
  • Conduct annual Virtual Credentialing/Re-Credentialing of vendor provider file reviews.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • Bachelor degree preferred with a minimum of 1-2 years of health plan experience.
  • Knowledge of Health Equity preferred.
  • Understanding of HIPAAs regulations, requirements, and guidelines.
  • Ability to prioritize and manage multiple projects in accordance with the priorities set by the leadership.
  • Proven track record of effectively and productively working with varied levels of personnel including with external personnel and business organizations both individually and in a group setting.
  • Strong communication skills are required. The incumbent must demonstrate skillful communication verbally and in writing to successfully interact with internal and external personnel with different levels of responsibility.
  • Demonstrated proficiency with Microsoft Office 365 including Excel, PowerPoint, Outlook, SharePoint and Word.

To apply

EOE M/F/D/V; Drug-Free Employer

The APWU Health Plan is seeking a Utilization Analyst to join our Utilization Management Department. This position assures the Health Plan remains competitive by identifying, designing, recommending, implementing and evaluating health care programs that control utilization and benefit expense.

Primary Accountabilities:

  • Identify and seek out potential programs and vendors that support utilization management and makes recommendations to senior staff on initiatives and strategies that support the corporate mission.
  • Advise on industry trends and identifies the need for new or revised utilization management programs and practices.
  • Direct quarterly trend reviews and forecasting analysis
  • Other duties as assigned.

Qualifications:

  • Identify and seek out potential programs and vendors that support utilization management and makes recommendations to senior staff on initiatives and strategies that support the corporate mission.
  • Advise on industry trends and identifies the need for new or revised utilization management programs and practices.
  • Direct quarterly trend reviews and forecasting analysis
  • Other duties as assigned.

To apply

EOE M/F/D/V; Drug-Free Employer

The APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a Fraud Investigator to join our Utilization Management Department. 

The Fraud Investigator is responsible for assisting in the special investigations operation and maintenance of a cost-effective fraud and abuse program through internal resources and assistance from outside vendors.

Primary Accountabilities:

  • Research and analyze data for insurance fraud while applying appropriate investigative techniques.
  • Investigate and handle internal and external fraud and abuse activities.
  • Identify, prepare and track potential OIG notifications and correspondence.
  • Conduct interviews and process vendor claims/case investigations.
  • Contribute ideas for developing system edits and programs to detect fraudulent billing practices on a proactive basis.
  • Track fraud and abuse inventory and savings reports for internal and external reports.
  • Update and maintain internal, OIG and Vendor Fraud Waste and Abuse data tracking reports as directed.
  • Responsible for standing in for the lead investigator when needed and performing other duties as assigned.
  • Other duties as assigned.

Qualifications:

  • Bachelor’s degree or equivalent work experience.
  • A minimum of 5 years of experience in healthcare fraud, analytics, medical coding, and the operations of special investigative units (SIU)
  • One of the following Certifications preferred:
    • Accredited Healthcare Fraud Investigator (AHFI)
    • Certified Fraud Investigator
    • Medical Auditing or Clinical Coding Certifications such as CPC, CEMA, or CPMA
  • Experience with fraud and abuse software and ability to data mine claims system data.
  • Ability to define data and information needs; compile, analyze and interpret data relative to healthcare utilization.
  • Knowledge of medical terminology, CPT and ICD10 coding, investigative techniques, analytical methodologies, and insurance and claim operations.
  • Multi-disciplinary project management skills.
  • Highly organized, motivated self-starter with strong analytical and problem solving skills.
  • Excellent computer skills to include Microsoft Office, Healthcare Fraud Shield software suite, QNXT software suite, savvy internet research skills and Ad hoc query and reporting.
  • Excellent analytical, verbal and written communication skills. 

To apply

EOE M/F/D/V; Drug-Free Employer

APWU Health Plan, a non-profit organization located in Elkridge, MD, is seeking a Claims Supervisor (Review & Recovery) to join our Claims Department.

The Review and Recovery Supervisor is responsible for managing the claims inventory and Review and Recovery staff through timely and accurate processing of higher level claims.  Additionally, managing the processing of claims adjustments through the correction of errors and handling of overpayments and underpayments. Managing reporting and working of reports pertinent to this unit in a timely and accurate manner.

RESPONSIBILITIES

  • Meet given objectives pertaining to cycle time, QA and productivity.
  • Operate within the unit administrative budget.
  • Manage unit workflow and inventory.
  • Respond to staff questions quickly and accurately.
  • Maintain reporting of daily/monthly activities and goals of the unit.
  • Update standards and write/update unit procedures on a timely basis and as needed.
  • Administer Plan personnel policies/CBA accurately and equitably.
  • Complete assignments in a timely manner.
  • Initiate IT tickets for system issues.
  • Respond to other departments’ inquiries timely.
  • Manage all of the R&R reports in a timely manner and accurately report those results as needed on a given timeline.
  • Ensure cross-training of staff on all ‘specialty’ claim types.
  • Provide supplemental training to staff as needed.
  • Participate and/or collaborate on assigned Health Plan projects, committees and meetings.
  • Other duties as assigned.

REQUIREMENTS

  • AA degree (or commensurate experience) preferred.
  • Must have QNXT processing experience.
  • Must have subrogation, Medicare, Medicaid and OIC/COB experience.
  • Decision making/problem-solving skills.
  • Motivational/leadership skills.
  • Good verbal and written communication skills.
  • 4+ years’ experience in a supervisory/work leader capacity.
  • Extensive claims and claims adjustment knowledge.

We offer a competitive salary; health, dental, & vision insurance; 401(k); generous vacation leave; and tuition reimbursement. Please ensure all of the above requirements are clearly reflected in your resume or specifically addressed in your cover letter. Stated salary requirements (range is acceptable) are required for consideration. Experience in a Union environment preferred. No relocation assistance available. Must pass criminal records check and drug screening prior to employment.

To apply

EOE M/F/D/V; Drug-Free Employer

Note to agencies

We do not accept unsolicited resumes from third-party vendors. Only resumes received from contracted agencies/vendors will be considered. Unsolicited resumes sent to APWU Health Plan will not be recognized and such agency will have no recourse from APWU Health Plan.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.