APWU Health Plan is here to help you find a doctor, verify your eligibility and coverage details, answer your questions about claims, and manage your policy.
Questions about your High Option benefits? Call to connect with a member service representative:
8:30 am – 6:30 pm ET, Monday – Friday
Schedule a call back
If we’re experiencing high call volume, you can schedule a call back,
9 am – 6:30 pm ET, Monday – Friday.
Serve yourself
Get benefits information or check the status of a claim by calling our member services number to access self-service options 24/7.
If you have coverage questions, call member services or submit our online form and receive a response within 48 hours.
Submit a medical claim to request reimbursement for care.
Check the status of your claim.
Request claim forms by mail. Please refer to your Health Plan member ID card for the correct mailing address. Do not fax claims.
Your have a right to appeal claims decisions. If you believe we violated our claims or appeals procedures, or that our procedures are deficient, you may appeal to OPM.
Express Scripts manages your prescription drug plan. If you have questions or need help, contact Express Scripts
8 am – midnight ET, Monday – Friday | 8 am – 6 pm ET, Saturday
24/7 emergency pharmacy consultation Visit Express Scripts
Call UnitedHealthcare 24/7 at
Call 911 for a true emergency.
Submit our online form to give us your new address.
Please fill out all fields
Children up to age 26 are eligible for health coverage under a parent’s Self & Family enrollment:
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APWU Health Plan Holiday Office Hours
The Health Plan will be closed on Wednesday, January 1. We will reopen at 8:30 a.m. ET on Thursday, January 2.
Manage your High Option or Consumer Driven Option health plan 24/7 with your postal member portal or federal member portal.
