Health insurance plans for federal and postal employees

For our members and their families affected by the fires in the Pacific Palisades area of California, the Health Plan will:

• Relax plan requirements for care received from January 9, 2025 – February 9, 2025.
• For supplies and medications: The Health Plan will waive refill too soon limitations for members in the affected areas who are unable to use the mail order service for refills, lost or destroyed medications.
• A toll-free emotional support helpline is available at 866-447-3573. This line will be open Monday – Friday from 8 a.m. – 8 p.m. CST for two weeks from the date of the natural disaster. The service is free of charge and open to anyone.
• Another resource is Optumwellbeing.com, a public website where you can access resources to help you navigate difficult situations. The Critical Support Center section of the website includes a library of content for you to access during a critical event, grouped by topic (trauma, natural disasters, etc.).

Our thoughts go out to all those affected. We will continue to monitor this situation closely.

Our thoughts go out to all those affected by the northern California earthquake. Please know that your Health Plan is here for you and has implemented the following changes to your coverage.

Our priority is making sure you have immediate and easy access to the care you need

In compliance with CMS provisions, UnitedHealthcare has taken the following actions as part of its commitment to helping Group Retiree members, customers, care providers, and employees in the areas affected by the northern California earthquake:

• Del Norte County
• Humboldt County
• Mendocino County

Access to care

Members who may have been displaced from their homes or whose network provider or medical facility is inaccessible can access care anywhere, as needed, and it will be covered at their in-network benefit level.

Prescription medications

Members who need help obtaining early prescription refills may work with their pharmacy who can obtain an override on their behalf, or they can contact the Customer Care number on the back of their ID card.

For mail-order delivery service to affected areas or any other questions related to their prescriptions, members can contact the pharmacy number on the back of their ID card and discuss their situation for assistance, obtaining a local supply, if necessary, and more.

Additional assistance

Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.

If you have misplaced your medical ID card, call:1-866-633-2446
8 am – 8 pm (local time)
Monday – Friday

To request a new ID card and print a temporary ID card to use while waiting for your new ID card to arrive, visit retiree.uhc.com .

Access emotional support resources

Optum is offering a free emotional-support help line open to anyone. The line will be open for two weeks following the earthquake. Callers may also receive referrals to community resources.

1-866-447-3573
Monday – Friday
8 am – 8 pm CT

In addition, Live and Work Well offers emotional support resources and information online.

Live and Work Well

We will continue to monitor this situation closely.