Make the most of your Federal Employees Health Benefits (FEHB) Program

Make the most of your Federal Employees Health Benefits (FEHB) Program

As the largest employer-sponsored health benefits program of its kind, the Federal Employees Health Benefits (FEHB) Program began offering coverage in 1960. FEHB Program health insurance providers cover most active, full-time U.S. government civilian employees, retirees, and family members.

The Program offers 180 health plan choices, including preferred provider organizations (PPOs) and consumer-driven high deductible plans (CDHPs).

APWU Health Plan has been a dominant carrier in the FEHB Program since 1960. As a national PPO, APWU Health Plan offers FEHB health plans, including a fee-for-service High Option and a Consumer Driven Option paired with a Personal Care Account. Both options are open to all employees and retirees covered under the FEHB Program.

Federal employees and retirees are eligible to enroll in APWU Health Plan

Federal employees and employees of certain tribes, tribal organizations, and Urban Indian organizations are eligible for FEHB coverage, unless excluded by law or regulation.

If you have questions about your eligibility, contact your federal agency or tribal employer to find out if you’re eligible to enroll in the FEHB Program.

You don’t need to work for the Postal Service to enroll in APWU Health Plan

All employees and retirees (also known as annuitants) covered under the FEHB Program are eligible to enroll in APWU Health Plan. As part of enrollment, you will become an associate member of the American Postal Workers Union and be billed a $35 fee.

If an employee, retiree, surviving spouse, or child is eligible to enroll in the FEHB Program, that person is eligible to join APWU Health Plan.

APWU Health Plan offers both postal and federal health plans

In addition to covering federal employees and retirees eligible for the FEHB Program, APWU Health Plan covers postal workers and retirees eligible for the Postal Service Health Benefits (PSHB) Program.

Starting in 2025, United States Postal Service employees, retirees, and family members are eligible for health insurance coverage under the PSHB Program, a new health plan within FEHB. PSHB health plans will replace FEHB health plans for these groups, while FEHB plans will continue to cover federal employees and retirees.

Compare FEHB health plans

Whether you’re an active employee or a retiree, choosing health insurance that is right for you and your family is an important decision. Online tools from OPM and APWU Health Plan can help clarify your options:

Use the FEHB plan comparison tool to view your options for health insurance coverage.

The APWU Health Plan find your plan tool makes it easy for you to compare FEHB health plans choose a health plan that offers the coverage and benefits you need.

APWU Health Plan works with Medicare

You’re eligible for Medicare if you are a U.S. citizen or legal resident who has lived in the country for at least five consecutive years. The federal health insurance plan is for:

  • People 65 years of age and older
  • Some people with eligible disabilities under age 65
  • People with end-stage renal disease

If you or your spouse are employed and have an APWU Health Plan, APWU Health Plan is your primary health plan and Medicare is secondary. If both you and your spouse are retired, Medicare is your primary coverage and APWU Health Plan is secondary.

Find answers to your questions about how FEHB health plans work with Medicare.

If you need help understanding your Medicare options, contact the Office of Personnel Management (OPM):

OPM Retirement Information Center
1-888-767-6738
retire@opm.gov

Enroll in our Medicare Advantage plan to receive added benefits and reduced costs

APWU Health Plan also offers a Medicare Advantage plan for High Option retirees covered by Medicare Part A and Part B. The UnitedHealthcare® Medicare Advantage (PPO) for APWU Health Plan enhances your FEHB Program coverage by reducing or eliminating cost-sharing for services.

To qualify for enhanced Medicare Advantage benefits you must be retired, enrolled in APWU Health Plan High Option, and enrolled in Medicare Parts A and B. To find out if you’re eligible to enroll in the Medicare Advantage plan, call:

Medicare Advantage
1-855-383-8793
711 (TTY)
8 a.m. – 8 p.m. CT
Monday – Friday

Enroll in your FEHB health plan during Open Season

The FEHB Open Season runs each year from the Monday of the second full work week in November through the Monday of the second full work week in December. During Open Season, anyone eligible to participate in the FEHB Program can enroll or change health plans.

Outside of Open Season, new employees, employees who are newly eligible, and those who experience certain qualifying life events (QLE)—such as marriage, divorce, or birth—may enroll within 60 days of becoming eligible or within 60 days of experiencing the QLE.

Visit the Office of Personnel Management (OPM) website for instructions on how to make an enrollment change during Open Season.

Complete the Federal Employees Health Benefits Election Form (SF 2809) to enroll in the FEHB Program, change your FEHB enrollment, or cancel your FEHB enrollment.

If you need help enrolling in APWU Health Plan, visit our FEHB enrollment support center.

Contact APWU Health Plan for FEHB enrollment support

High Option

For questions about the High Option, contact APWU Health Plan to speak with a customer service representative:

1-800-PIC-APWU (Open Season)
1-800-222-APWU (2798)
1-800-622-2511 (TTY)
8:30 am – 6:30 pm ET
Monday – Friday

If the Health Plan is experiencing a high call volume, you can schedule a call back, 9 am – 6:30 pm ET, Monday – Friday.

Consumer Driven Option

For questions about the Consumer Driven Option, contact UnitedHealthcare:

1-855-808-3003
whyuhc.com/apwuhp

APWU Health Plan has provided FEHB health plans since 1960

As a federal employee or retiree, when you choose APWU Health Plan, you’re not just selecting an insurance provider—you’re partnering with an organization deeply committed to safeguarding your health and well-being for years to come. We look forward to serving you.

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Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.