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Make the most of your Consumer Driven Option member benefits

APWU Health Plan partners with UnitedHealthcare to administer the Consumer Driven Option.

Contact UnitedHealthcare by phone

If you have questions about your Consumer Driven Option benefits, including your Optum RX prescription drug coverage, call UnitedHealthcare or log in to your member website:

Postal members

Federal members

Monday – Friday, 8 am – 6 pm ET

Or log in to your member website myuhc.com

Virtual behavioral healthcare is available 24/7

Talk to a professional without leaving home. You’ll pay 15% of the Plan allowance for outpatient treatment, diagnostics, and inpatient services. To get started:

Postal members

Federal members

Monday – Friday, 8 am – 6 pm ET

Or log in to your member website myuhc.com

Request prior approval or precertification

To prevent your benefits from being reduced, request prior approval or precertification for types of medical care listed in Section 3 of your Plan brochure. Call UnitedHealthcare 24/7 at least two business days before admission or before receiving services:

Make the most of your Consumer Driven Option member benefits

Contact UnitedHealthcare by phone

Postal members

Federal members

Virtual behavioral healthcare is available 24/7

Postal members

Federal members

Request prior approval or precertification

Postal members

Federal members

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