- Home
- 2025 Plans(external link)
-
High Option 2024
Consumer Driven Option 2024
- PSHB Program
-
High Option
Consumer Driven Option
All Members
- Change your address
- Order Claim Forms
- Form 1095-B
- Health Risk Assessments
- HIPAA Privacy Forms
- Notice of Privacy Practices
- Advance Directives
- Complaints and Grievances
- Member Rights and Responsibilities Statement
- Coordination of Benefits
- Surprise Billing Notice
- APW-ABA(external link)
- FSA Feds(external link)
- OPM.gov(external link)
- PostalEase(external link)
APWU Health Plan has the same mission as our healthcare professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of healthcare professionals and are dedicated to working with you to help your patients achieve better health, together.
Mailing addresses for claims
Important: Current claims mailing information is on the APWU Health Plan Member ID Card.
High Option
Medical claims
APWU HP is primary payer
All states and U.S. Virgin Islands
UnitedHealthcare
EDI # 39026
UHSS
PO Box 30783
Salt Lake City, UT 84130-0783
High Option
Secondary medical claims and dental claims
APWU HP is secondary payer
Submit claims along with other insurance carrier's explanation of benefits to:
APWU Health Plan
EDI # 44444
P.O. Box 8660
Elkridge, MD 21075
Status of claim
How to get information about the status of a claim.
For all medical services as of 1/1/2024 and beyond
Serve yourself
Call UnitedHealthcare automated phone system:
1-866-204-8020
Available 24/7
Speak with a person
Call provider services:
1-866-204-8020
7 am – 6 pm ET
Monday – Friday
For all dental services and for services prior to 1/1/2024
Send an inquiry
Speak with a person
Call customer service:
1-800-222-APWU (2798)
8:30 am – 6:30 pm ET
Monday – Friday
Serve yourself
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Correspondence or appeals
Send general correspondence or appeals to the address relevant to the member's specific plan.
High Option Correspondence and Appeals
APWU Health Plan
6514 Meadowridge Rd
Suite 195
Elkridge, MD 21075
Consumer Driven Option Correspondence
UnitedHealthcare
P.O. Box 740800
Atlanta, GA 30374-0800
Consumer Driven Option Appeals
UnitedHealthcare Appeals
P.O. Box 740816
Atlanta, GA 30374-0816
Patient eligibility and verification
For all medical services as of 1/1/2024 and beyond
Serve yourself
Call UnitedHealthcare automated phone system:
1-866-204-8020
Available 24/7
Speak with a person
Call provider services:
1-866-204-8020
7 am – 6 pm ET
Monday – Friday
For all dental services and for services prior to 1/1/2024
Call for verification
To verify or determine patient eligibility,
call 1-800-222-APWU (2798)
Get coverage information
Submit a Coverage Information Form
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Call
Customer Service:
1-800-222-APWU (2798)
8:30 am – 6:30 pm ET
Monday – Friday