CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.
How to Protect Yourself
- Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
- Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
- Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
- Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:
- High Option Members (Express Scripts): 1-800-841-2734
- Consumer Driven Option Members (OptumRx): 1-855-808-3003
Common Scam Tactics
Scammers may ask questions such as:
- Do you need any medication refills?
- What prescriptions are you taking?
- What is your driver’s license or Social Security number?
- Can you confirm your insurance details?
Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.
