High Option members now have online access to the following:
Your PPO network is displayed under Member Details.
You can add and delete family members.
You can now add and modify member contacts, for example, HIPAA Representatives, Power of Attorney, Legal Guardian; and submit documents online such as Power of Attorney and Legal Guardian documents.
View your Member ID Card and order a duplicate of your Member ID Card.
You have the choice to suppress the printing of your Explanation of Benefits (EOBs). You will receive an e-mail when a claim has been processed and can view the EOB online instead of receiving a paper copy. We will continue to mail EOBs if you do not request the suppression function.
Click on "Account Maintenance" in eHealthRecord for more
information.
You can see when a check has cleared for a claim payment.
You can see when a claim will be paid if it is currently in-process.
