ARE YOU AN APWU BARGAINING UNIT EMPLOYEE?

Customer service for High Option plan members

Customer service

Speak with a person

To speak with a customer service representative, call:

1-800-222-APWU (2798)
or
1-800-622-2511
(TTY)

8:30 am - 6:30 pm ET
Monday - Friday

You can schedule a call back 9 am - 6:30 pm ET, Monday - Friday.

Serve yourself

Check claims status and get benefits information.

Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Send an email message
Send Claim Status Inquiry

Eligibility and verification

Call for verification

To determine your coverage,
call 1-800-222-APWU (2798).

Get coverage information

Submit a Coverage Information Form

Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Call
Customer Service at
1-800-222-APWU (2798)
8:30 am - 6:30 pm ET
Monday - Friday

Claims

File a claim.

Access claim forms

Order claim forms by mail

Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Mail claims

Refer to your Member ID card for the correct mailing address.

Do not fax claims.

Appeal claims

Section 3 and 7 of your Plan brochure explain how to file a claim. Section 8 explains your rights to ask us to reconsider our claim decision.
See Details

Pharmacy

Find a pharmacy.

Call

Express Scripts
1-800-841-2734
or
1-800-759-1089
(TTY)

8 am - midnight ET
Monday - Friday
8 am - 6 pm ET Saturday

Emergency pharmacy consultation 24/7

Visit Pharmacy website

Express Scripts

24-hour nurse line

Talk with a nurse by phone.

Nurse advisory service

1-866-873-8738
Voluntary and confidential.

Address change

Let us know if you've moved.

Change your address

Please fill out all fields.
Change of Address Form

Add dependent

Add an adult child up to
age 26.

Get information

Read adult child overview and rules.
Coverage of Adult Children